FAQ

Non-Medical In-Home Care – Frequently Asked Questions

Q- Will the same caregiver be at our home everyday?

A- Companion Home Care goes to great lengths to assure that the caregiver assgned to your family is the right person to meet the needs of your loved one and your family. Once a caregiver is in the home, we strive to assure that same person remains with the client. This contributes to the stability and comfort of the client.

Q- What happens if the assigned caregiver turns out to be an unsuitable match for our family ?

A- We strive to assure that the caregiver placed with your loved one is the right one with our “Perfect Match Guarantee”. In the event that a caregiver does not meet your expectations, we will be more than happy to replace the caregiver with someone that is right for you.

Q- What happens if your caregiver is unable to report for a shift due to an emergency or illness ?

A- We will place a temporary caregiver that will meet your needs in the event that your primary cargiver is unable to report to work unexpectedly.

Q- Are your caregivers insured and bonded?

A- All of our caregivers are insured and bonded. They are carefully screened and interviewed to ensure that our clients receive the highest possible ethical standards. Our screening process includes; a written test, a thorough interview, verification of all references, criminal & Department of Motor Vehicle background checks, and an I-9 verification. In addition, the agency is fully insured for professional liability. Our policy covers each of the caregivers under the corporate umbrella.

Q- Who do I pay and what forms of payment do you accept?

A- Payment is made to Companion Home Care. We can provide your invoice in any way that is convenient for you i.e.: weekly, bi-weekly or monthly by either direct mail or email.
We accept Mastercard, Visa, Personal Checks, Money Orders and ACH.

Q- Will my long term care or other insurance policy pay for our services?

A- Every Long Term Care policy is different, however, most policies will cover some if not all of the cost of non medical in home care, often called custodial care. Long Term Care primarily was intended to protect individuals from the catastrophic expense of a lengthy stay in a nursing home. However, as the public need and preference for home care has grown, private long-term care insurance policies have expanded their coverage of personal care, companionship, and other in-home services. Considerable care should be taken in selecting a long-term care insurance policy, as home care benefits vary greatly among plans. To be sure, please check with your insurance issuer.